AI automation & custom business systems
Knight Ops builds AI automation and custom systems for businesses where too much work still falls to the owner. We help your team follow up with customers, coordinate jobs and handle daily admin with less chasing.
A free 30-minute call with Frank. Bring one task that takes too much of your time.
Built from the work of running a business.
Sweet DreamsYardworksOne FlameMeet Frank Knight
I run Sweet Dreams, Yardworks and One Flame, and build the tools behind their daily work. Knight Ops brings that experience to your business: understanding where things get stuck, building what helps, and getting your team comfortable using it.
Inside my hospitality business · Sweet Dreams
Guests use a stay planner to share arrival details and request transport, meals and other services. Staff use separate tools to review requests and arrange the work.
Explore the guest planner →Staff still send welcome links and handle balance and pre-arrival follow-up. We haven’t measured time savings yet.
Arrival information in one place, before the stay.
Transport, meals and other services, alongside the stay details.
Staff review requests and coordinate what happens next.
Built by Knight Ops
Our content planning and publishing workspace.
Keep brand information, AI-assisted drafts and content reviews together, with approval before publishing.
We check channel connections and publishing access during setup, and set limits on paid generation before it starts.
A business I own and run
A music label running a venue, a bar and a gaming floor.
A bar sales system that tracks the cost and profit of each item, alongside tools for running the label and venue.
Staff can see the margin on every item sold. The reports depend on item costs being entered; a missing cost makes the margin look higher than it is.
A business I own and run
Landscaping and solar installation.
Tools for taking inquiries, preparing quotes and coordinating jobs and installers, with a customer portal and AI-assisted email drafts reviewed by a person.
The team can find inquiries, jobs and installer schedules in one place.
What we help with
A customer needs a reply. A job is waiting on instructions. The same details need entering again. We build tools and connect software to help your team handle these everyday tasks.
Bring new requests, quotes and follow-ups into one place, so your team can see who needs a reply. AI can help sort inquiries and draft responses for someone to review.
Give staff a shared view of schedules, customer details and tasks. Show who handles each step and what still needs attention.
Connect information across your tools, prepare reports and documents, and automate routine steps. Build in checks so your team knows when something needs a person to step in.
For businesses where the owner is still involved day to day, including trades, professional services, agencies, hospitality and education. We start with one problem and keep the software that already works for you.
How we work together
Start with a free call about one problem. If it needs investigation, we may recommend an Operations Blueprint before building. If the work is already well defined, we can quote it directly. We agree the scope and price with you before any paid work starts.
01 · Operations Blueprint
$1,500 USD
When discovery is needed, we map how the work happens, find the delays and repeated tasks, and recommend what to keep, connect or build. You get a written plan before committing to the build.
Usually one week once we have the people and information we need.
Free 30-minute call
02 · Custom systems & automation
Quoted for your project
We build and connect tools around your workflow. Your quote depends on the work involved, existing software and team requirements. Smaller improvements can be quoted directly. Your team helps test the system and gets training and instructions.
A four-to-six-week target, confirmed once we agree what’s included.
Free 30-minute call
03 · Ongoing support
from $600 USD/month
Choose technical care to maintain your system, or managed improvement for ongoing changes and staff support. We agree the covered tools, included time and response windows before you start.
Paid separately from the build. If someone else built your system, we review it before quoting support.
Free 30-minute call
Need a smaller improvement? Clearly defined fixes get their own quote. Larger systems are planned and delivered in phases.
A written plan for one part of your business, such as taking a customer from their first inquiry to a scheduled job. The fee is fixed at $1,500 USD and includes:
You can use the plan with us or take it to another builder.
If you book an installation within 30 days of receiving your Blueprint, we credit its fee once against the installation total. It reduces what’s left to pay.
Each project gets a written quote based on its workflow, integrations, data migration and team requirements. Smaller improvements can be quoted directly. Larger systems are planned and delivered in stages.
What we’ll build, the tools it connects to, any data to move, your team’s responsibilities, training and support after launch. It also sets out payment, software rights and handover. Your accounts, data and domain stay under your control. External software costs and applicable taxes are listed separately.
Two plans, both paid monthly and separately from the build. They support your software and the people using it. Your team still handles customer messages, sending out staff and chasing payments unless we agree to take that on separately. Extra work and external software bills are agreed before you incur them.
Technical care · from $600 USD/month
Help keeping your system working after launch.
Managed improvement · $1,500–$2,500 USD/month
Technical care, plus time to improve how the system works for your team.
Content Studio
We plan, write and prepare 12 original content pieces each month for your brand, then adapt and schedule them across 2 channels. You review and approve the content before it goes out.
Managed · $1,250 USD/month
Your workspace is included. If your team wants to create its own content, Self-Managed is $497 USD/month, with onboarding, plus usage and support limits agreed before you start. Either plan works with your existing website.
Compare content plans →Let’s talk
Bring a recent example. We’ll talk through what happened, what you’ve tried, and whether we can help.